Ordering and product details
Products are described on their individual pages with size, material and intended use. If a listing lacks a dimension, usage note or pattern name, contact us and include the product title or SKU so we can provide the missing detail.
Shipping and delivery estimates
Orders are typically processed within 1–3 business days. Delivery times depend on the destination and the shipping service chosen at checkout; expected domestic delivery after shipment is 3–7 business days. Items in a single order may ship separately and arrive at different times.
Returns and refunds
We accept returns within 30 days of purchase for items that are unused and in their original packaging. Return postage is the customer’s responsibility. Refunds are issued after we inspect the returned item and are processed to the original payment method within seven business days after inspection. Original shipping charges are non-refundable.
Damaged or faulty items
If an item arrives damaged or has an obvious defect, contact us immediately and include photos that show the damage and any product markings. Provide the order number and the product name to help us assess the issue and advise next steps.
Product care and warranties
Care instructions vary by material and product. Listings include care guidance when available; otherwise, ask us for care specifics. For warranty support, include purchase proof, photos of the item and any identifying marks when you contact customer care.
Need a specific answer?
Email [email protected] or call +1 5148091206 with the details relevant to your question.