Return window and condition
We accept returns within 30 days of the purchase date for items that are unused and in their original packaging. Returns that show signs of use, are missing original packaging, or are damaged through customer handling may be refused or subject to a reduced refund.
How to start a return
To begin a return, contact our customer care team at [email protected] or +1 5148091206 and provide your order number, the product name or SKU, and a brief reason for the return. Please include photos when relevant. You are responsible for return postage unless otherwise instructed. Do not send returns without first receiving return instructions from our team.
Return shipping and inspection
Refund timing and method
Refunds are processed to the original payment method. After we complete the inspection, allow up to seven business days for the refund to be processed. Shipping charges paid at the original purchase are non-refundable.
Damaged or defective items
If an item arrives damaged or defective, contact us immediately at [email protected] with photos that clearly show the damage and any product markings. For warranty inquiries, please include proof of purchase and detailed photos. We will advise on replacement, repair or refund options after review.
Other details
There is no restocking fee for standard returns. This policy was last updated on 15-Dec-25. If you have questions about a specific product’s eligibility for return or warranty coverage, contact our support team and include the item name or SKU for a faster response.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 3303 Boulevard Henri Bourassa Est, Apto 7, Montreal, QC, H1H 1H3, Canada.